Customer Testimonials
I had a great experience with Steve Francoeur & all of the Merchants staff. I had my 2 & 3 year old boys with me. Each & every employee was kind & engaged with them, making the experience very positive & smooth not only for me but them.
Kevin was friendly, knowledgeable, and extremely helpful in my car buying experience. I was very happy with both he car and the service. I would highly recommend Merchant's Auto to anyone looking for a great car at a good price with super service.
I have purchase 3 vehicles now from Merchants. All I have to say is they are amazing! I used the delivery this time due to the pandemic. Tim the sales manager was amazing and they delivered my new SUV to me while I was at work as I couldn’t get to the dealership while they were open. The driver sanitized the vehicle and keys before they handed the keys over. All the papers I needed to sign were labeled it took all of 7 minutes. They even contacted my insurance to have the new vehicle added on. I am glad to ...
I traded in a car and bought one from Merchants on Saturday and it was the best car buying experience of my life. They have taken every precaution necessary for Covid-19 and found a way to improve the car buying experience out it. They have attached a lockbox to each car with the keys to that car in it. They then give you a key that opens every lockbox and you take a test drive by yourself in any car you want. My daughter and I took two hours and drove multiple different cars. We even pulled two right next ...
This is how car buying should be!!! The most hassle free, comfortable, car buying experience! Thank you Tim!! Over the moon with my 2019 Ford Ecosport!!!
I had checked out the cars online, then suddenly was getting emails and calls for what felt like non-stop for 2 days till I finally said ok and made an appointment. My husband and I went and were greeted by Richard Roy, I won't lie I thought he was pushy at first and he was not even the guy I had the appointment with. He ran my credit app, I got denied, he added my husband and we got denied. The next day I got a call from Richard saying he had great news, I told him not to kid around ...
ABSOLUTELY AMAZING. Being a single mom with toddlers and having never financed a car before... They were so warm and welcoming (even towards my 1 & 2yrs old who were having MELTDOWNS) lol. They were patient and understanding. They went above and beyond to help me. Not only were they incredibly kind and made me feel 100% comfortable they were honest. No last minute blindsides or trying to take advantage of a young naive single mom. I know so many people who have unfortunately had negative experiences like that at other places and I’m so happy to say this was NOT the ...
I don't have one bad thing to say about them. I financed my first car today with them and they were amazing. I had to bring along my two toddlers who missed their naps and were out of control... they were incredibly patient and understanding. Went above and beyond to help. I felt extremely comfortable and welcome even with screaming toddlers. Absolutely amazing.
After being denied, due to not having a perfect credit score, at a few dealerships, I decided to go to Merchant Auto. The application process was fairly simple. The team at Merchant Auto were very easy going. I felt no pressure; they were there for me and allowed me to take my time. I would like to especially thank Scott Rienert, Tim Rindlett and Miro Radujkovic for making my experience an exciting one as it should be when purchasing a new vehicle. Merchant Auto goes above and beyond and I would recommend them to everyone I know.
I'm not sure there are words to describe how incredibly happy I am with going to Merchants. So lets start at the beginning. I first worked with Mark in December, I had a difficult year going through a divorce and being in bad housing and was trying to make a bounce back from it all Mark listened, showed me vehicles that would work for my three daughters and I and than ran my finances. Mark was so very kind, patient and such a great listener and a calm that I had NEVER experienced at any dealership, ever. At that time ...
I'm not sure there are words to describe how incredibly happy I am with going to Merchants. So lets start at the beginning. I first worked with Mark in December, I had a difficult year going through a divorce and being in bad housing and was trying to make a bounce back from it all Mark listened, showed me vehicles that would work for my three daughters and I and than ran my finances. Mark was so very kind, patient and such a great listener and a calm that I had NEVER experienced at any dealership, ever. At that time ...
I'm not sure there are words to describe how incredibly happy I am with going to Merchants. So lets start at the beginning. I first worked with Mark in December, I had a difficult year going through a divorce and being in bad housing and was trying to make a bounce back from it all Mark listened, showed me vehicles that would work for my three daughters and I and than ran my finances. Mark was so very kind, patient and such a great listener and a calm that I had NEVER experienced at any dealership, ever. At that time ...
Have to say was very pleased with the service at merchants and Rick Miller did a great job I would highly recommend dealing with Rick if you buy a car at Merchants.
i bought a work van under a few conditions that were completely met . but thats what i expected i have bought from them before !!!
We had the best salesman this is our second year in a row buying from merchants and we will definitely keep coming back thank you to Richard Roy for selling us our 2018 Ford Edge he was great and helped us every way he could.
I had another great experience with Merchants Service Center, this time dealing with Mike DiPetrillo. We had a front end issue with our Hyundai Santa Fe and brought it in for diagnostic. They were able to give me numerous discounts and complete the car the same day. I appreciate their craftsmanship and know that when they tell me certain work needs to be done, it really needs to be done. Aside from Merchants, I don't have a car service center that I can trust.
Walked in needing a car that day. Knew what we wanted and drove it off the lot in a matrer of hours. Brian was great and worked with what we wanted. Painless and very affordable. We will definitely be back in the future.
i bought a work van that had lets say some special needs to meet my requirements .. everything that was promised was completed when it was supposed to be done even though i took delivery of the van 2 weeks earlier, they gave me a great price and did the work with no problems !! thank you !!
Kevin did an excellent job originally got a vehicle I couldn’t afford and got me into on I could with no issues at all
excellent service
Good people they work hard so you can get the deal you need and help you find the right car the adds are pretty much on point
We had a great experience with our salesman Kevin! We bought our Ford F-150 with no money down and a rate and payment lower than expected, thank you merchants Auto and Kevin!! You have got a customer for life
My wife just bought a 2017 GMC Terrain Denali at Merchants Auto this weekend and the experience could not have been easier. Her sales representative Steven Francoeur was great deal with, very personable and easy to work with. She just picked the car up this morning and could not be happier. I would suggest anyone looking for a vehicle stop by Merchants ask for Steven Francoeur and actually enjoy your shopping experience as you should when buying a new car.
Sales by Toby Pena. Finances by Brian.
AMAZING CUSTOMER SERVICE!!!! COME ASK FOR KEVIN W. I am beyond excited & left with a fully loaded BMW w no intent! Exceeded all of my expectations!
Went in for an inspection, asked if they could try to make it quick so I could pick up my daughter and they were able to accommodate my request in a friendly manner.
Recently purchased my second car from Joe Hodgson. He’s one of the best salesman I know He’s reliable, honest and quick to respond. Knew what I was looking for right away and even had it pulled up ready to go. Love my Honda CRV the best decision I’ve made. The facility is clean and customer service is fabulous I wouldn’t want to go anywhere else!
Heath helped me today with swapping my old car for a new one. The process was fast and easy and I was able to leave with my new car within hours of being there. I appreciate the service and the level of respect that then gave me will definitely buy another car here.
We were greeted right away by Rich Interrante and he was excellent with us. He offered us coffee and drinks and explained everything we needed to know. He was very professional and patient explaining paperwork. Rich was a pleasure to work with and I would recommend him to anyone. Thank you Rich we are very happy. Jim and Judy
Steve was very personable/attentive and very knowledgeable
These guys are amazing!! we showed up after they were closed and Jim decided to stay and help us! He was so great! He was friendly and patient and helped us with everything that we needed!! He's probably the best salesman I've ever worked with. Management was great Riley did everything he could to get me an approval with how late it was all the banks were closed but he found one and made it work! I'll be back to buy another car!
They got me the exact vehicle I wanted at a.great price. I would highly recommend Joe and Merchant Auto if you're looking to buy.
I don’t know how to explain the way Mr Gene C was nice and friendly to us, thank you so much For giving us good advices and helping me to choose a good gift for my wife. Gene you are the best. God bless you
Thank you Merchants auto for an exceptional experience in buying our 2019 Nissan Pathfinder. Richard Roy was nothing but professional and accommodating to our family. Thank you to Scott Reinert and Scott Chavanelle for also making the buying process seamless! Excited to continue to do business with the Merchants Auto family. -Czubryt family
We bought our Hyundai Santa Fe here and have it serviced. We like it so much that we have not started having our Subaru serviced here even though we didn't purchase at Merchants. Everyone I deal with is excellent, including my main man, Edward Wheaton.
Ed Wheaton performed above and beyond with his thorough explanation of what was and was not needed for my car. In addition, he was polite and made efforts to assure I was accommodated while my car was being serviced. Hats off to the service technicians, as most importantly I trust the work that they do. Lastly, please continue the "shuttle" service for local area drop-offs. This is a major help for those of us who would rather be home getting things done rather than sitting in a waiting room.
I arrived at Merchants Auto looking for a specific vehicle at at specific price. Eric Huffman greeted me and gave me the best car buying experience I’ve ever had. The staff here is very friendly and extremely professional. Comfortable environment, they didn’t try and push anything on me that I didn’t want. I will definitely be sending all my Friends and family they’re way.
Toby Peña was great. Went in to buy one truck ended up with two new cars. He was friendly and knowledgeable. Never pressured us into anything and worked with the money we had available for down payments. He also had a really great insurance guy that called me right away and made the whole process easy and relaxing. Will definitely recommend Toby and Merchants Auto to friends and family.
Excellent service, I highly recommend Merchants Auto. Just make sure to ask for Steve Francoeur, he will do you right.
we went looking for an awd car they had the one we wanted did the financing got the extras we wanted with no pressure always tweeted well
