Customer Testimonials

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DealerRater Jan 23, 2017
 

Richard and Gordon are amazing!!!! I went in thinking it wasn't possible to get a vehicle. They made it possible for me and my children to be in a safe reliable vehicle!!!! Thank you guys I will forever be grateful

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DealerRater Jan 23, 2017
 

This was my second car purchase at Merchant's Auto and like the first, today's experience was so easy, relaxing and stress free. The staff at Merchant's clearly are knowledgeable professionals who take pride in finding the right car and terms for their customers. My sales team today included Mike Read More...

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DealerRater Jan 23, 2017
 

From the first time meeting Lisa Petrucelli, she made me feel welcomed and put me at ease that this was NOT going to be a business as usual high pressure sale. Lisa took the time to understand what I was looking for and put me in a super beautiful 2013 Dodge Ram 1500, and the red really works for me Read More...

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Cars Jan 22, 2017
 

Excellent buying experience. I did not feel like I was being pressured into anything and felt like I received the BEST deal possible. My Sales consultant was Ryan and he was amazing to work with.

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Cars Jan 22, 2017
 

Charles made the process very easy and enjoyable. Only surprise was that we got the car we didn't think we could get!

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Cars Jan 21, 2017
 

My sales guy Mark from Merchants knew what I wanted, I got a fair deal and drove away with a nice reliable car.

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Cars Jan 21, 2017
 

I was not looking forward to buying a new car. After today I would recommend Merchants to anyone. Charles went above and beyond to make sure I drove my new car home the same day.

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Cars Jan 21, 2017
 

I have bought many cars in my lifetime and this is by far the quickest and best I have ever been treated at any dealership ever!. The whole staff is very friendly, my salesperson Ryan Spada was kind, efficient, courteous and funny. My wife and I felt very relaxed and appreciated by everyone the whole time, we also like the options that come with buying a care here, such as free car washes and Inspections. Thank you so much Ryan and everyone at Merchants, we will be telling everyone we know this is the place to come to buy their next vehicle.

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Cars Jan 20, 2017
 

Fantastic service from the initial inquiry on the dealer website to closing the deal. At no time did I feel pressured to buy. Harold D. was courteous, friendly, and respectful even though he knew I was not purchasing a vehicle upon first contact. Would recommend Merchant's Auto and Harold to anyone looking to purchase a vehicle.

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Google Jan 18, 2017
 
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Cars Jan 18, 2017
 

Harold was amazing! no pressure into something I couldn't afford kept it all within my price range and still have breathing room. I would for sure refer him to my friends & family.

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Cars Jan 17, 2017
 

Eli was great in selecting the car that fit my needs

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Cars Jan 17, 2017
 

Head to Merchants for a great used car buying experience. Ask for Ryan Spada he was great.

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Cars Jan 17, 2017
 

Harold was great to work with. Really helpful with making a choice on what car was best for me. Didn't feed me any lines and was straightforward every step of the way.

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Cars Jan 17, 2017
 

We worked with Mark Chartrand who was extremely knowledgeble about cars and the sevice Merchants Auto's provide.

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Google Jan 17, 2017
 

Great place to get a vehicle!!

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Google Jan 16, 2017
 
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DealerRater Jan 16, 2017
 

Not only was I extremely happy with merchants auto as a whole but I have to take the time to rate one specific person who helped me out and made my car wishes happen! Rodney Matthews worked so hard on getting me the car and rate I wanted. I couldn't have dreamed of a better car buying experience. Ke Read More...

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DealerRater Jan 16, 2017
 

Great selection of vehicles. Our sales man Richard was super nice and answered all of our questions. The finance department was excellent. This was are second car from merchants and we will be back next time we are in the market.

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Cars Jan 16, 2017
 

Good experience with Scott and Ryan. Everything moved along quickly and professionally.

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Cars Jan 14, 2017
 

We went in to Merchants nervous about the car buying process but were surprised to find the hands off approach with Eli, our salesperson. His lack of pushiness allowing us to make our decisions at our own speed was much appreciated, and unexpected!

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Cars Jan 14, 2017
 

Charles was great! Very Helpful. We got what we were looking for.

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Cars Jan 13, 2017
 

Today my fiance and myself came into Merchant auto in Hookset New Hampshire. We were greeted by Dan Adams who not only was very helpful with all and any questions we had but also made sure we left here with the best deal possible. The vehicle being driven by us at the time was literally days from becoming nothing more than a heavy paper weight. The time of year being shortly after Christmas had left us tight on money and very worried that we couldn't replace the car we then had. Mr. Adams and Steve Coimbra did everything they could think of to ensure we left in a safe reliable vehicle for ourselves and two young children. I am so incredibly grateful for Mr. Adams and his team here at Merchants auto Hookset NH. Sincerely, Mr. Mexcur - Tompkins

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DealerRater Jan 12, 2017
 

We loved our experience at merchants auto. We were able to drive around and browse prior to speaking with someone. We had never owned a SUV kind of vehicle but were very please to be able to test drive many kinds. We never felt pressured to purchase a car. They were good to show us other cars whic Read More...

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Cars Jan 11, 2017
 

We bought a car with the help of Rich Interrante at Merchants Auto back in August. The buying experience and the car was terrific! The car was unfortunately hit head on and totaled less than two months after being bought. I called Rich Interrante to explain and he worked his magic again, even though our credit scores are not good, and got me into another car that we love within days. My husband, who is more of a "truck guy" than a "car guy" actually loves this second car we got from Rich so much that he decided he wanted to drive it! I said "Well, if we are going back to Rich Interrante again, I am going to ask for an All Wheel Drive car!! He'll make it happen!!" and he did!! We drove away last night with our 3rd car from Merchants since August!! That makes us sound like we have a lot of money but that could not be further from the truth!! Our credit is still recovering from past mistakes and buying anything is a big challenge. Rich I. and Mr Gordon from the finance office helped each time and without making us feel uncomfortable or not respected. We hope to be enjoying these cars for years to come but we are definitely lifelong customers of Merchants Auto and recommend them highly!!

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DealerRater Jan 9, 2017
 

I usually dread the negotiations on a car....Richard worked very hard to make the numbers work for my husband and I getting me into the crossover I wanted. I would definitely return when it is time for my husbands next truck.

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Cars Jan 9, 2017
 

Merchant's Auto exceeded every expectation I had while working with them on my vehicle purchase. Harold Davis, the sales consultant who worked with me could not have been more professional and treated me as though I was a member of the family. He took care of every need I had, answered every question and even took the extra step of coming in early to help me pick the car up earlier than I had originally requested due to an emergency. The process was incredibly smooth and for that, I could not thank both Harold and Merchant's enough. I will tell everybody I know that I HIGHLY recommend them purchasing their next vehicle from Merchant's!!!

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