Customer Testimonials
Deceptive dealership. I was quoted 899 dealer fees that came in at 1072. Told I wouldn’t pay taxes because it was an out of state purchase but they had taxes in the quote. They told me it was because of the bank. Santander Consumer is the bank. Google them. Never received the inspection on the vehicle. The direct line I was given for the sales person went to a different dealer. Beware, they seem shady
Sold us a vehicle for our CHILD that needs a new engine within 5 months of the purchase. They refuse to acknowledge that the car had issues when it was purchased even though the check engine light that they fixed at time of purchase relates exactly to the cause of the engine failure. They lied to us and told us it was just a censor replacement code. I called and asked for the codes and then had my current mechanic look them up and he confirmed the issue existed at time of purchase. Merchants refused to help in any way--they will ... Read More DealerRater - Jan 29, 2025
I have had several transactions with this company. The model is great but the execution is awful. There has never been a perfect result. I am ALWAYS chasing them down for something. Once I submit payment everyone disappears. I am the fleet manager of a company in New England and this could be such a great partnership but they do everything in their power to sabotage every deal I have ever made. From cars showing up damaged to showing up without license plates it is always a crap show. And I can never get the sales people on the phone. ... Read More DealerRater - Dec 19, 2024
Damien was nothing short of fantastic, he kept it real and got me the best deal possible!
His courtesy very helpful. Iam happy with his service and attention ..I will recommend him
Was easy to work with and was able to make a deal quickly. Was knowledgeable with the vans we were buying
Damian was extremely helpful in getting me into the car I wanted for the price I could do. He was very friendly and diligent in his operations. I will be recommending him to all my friends. Thank you for a great experience.
So I traded in a 2020 Tacoma mint. We got an explorer. Has nothing but a nightmare. Mike Duval said he would fix a seat that was showing the metal and nothing no call back. I had to call back and rip sales guy a new one. Still not fixed. They only fixed some rust I noticed which guy said it’s sold as is. Lesson learned here. Stay clear of Mike Duval and of merchants. Not cool at all.
Damian was incredibly helpful in my search for a new-to-me vehicle! Give that man a raise!
He was super kind and helpful. It was nice to talk with a genuine guy
Asked for round about quote for my SUV they didn’t want to do that since my car would be worth more. Drove 45 minutes to dealership. manager came out told me he couldn’t even come close to what I wanted. He didn’t want to waste my time. I left discovered they still had my registration. Never called me to let me know they still had it. Had to drove all the way back to get it. I asked salesman why didn’t you call me? He said he didn’t know!! Wasted 2.5 hours of my time.
this dealership is set up so well for anyone especially people on the younger side that are still learning everything.
Damien was very helpful when looking for a vechile that would work best for me.
Bought two company vehicles from here and Damian made it a great experience and even came in on his day off!
Dealership did great job finding a pickup truck within our budget and working with us to come to an agreement!
Friendly, reliable, prompt, excellent work, services explained very well. I would highly recommend Merchants service department
Damian made sure that I felt welcomed and that the whole car buying process was easier for me.
What a hassle dealing with these people. Numerous emails and phone calls ignored. I would not recommend
I was recommended Merchant's by a coworker. We completed the transaction mostly over the phone or through email. I dealt with the same sales rep through the entire process. Max never pressured me and always made himself available for communication. I picked my van up at the dealership, as I wanted to get a feel for the business. Very clean car lot and offices, staffed by friendly and helpful folks. The van is just as described and I'm very pleased with the service I received from Merchant's. I will definitely be back when I need another vehicle!
Very helpful and listened closely to what I could afford and what I wanted would definitely get another car from merchants
My visit was mission specific, buy a new work van. I accomplished it with the help of the staff at the store. However the closing process was a struggle, gathering the title, and other administrative paperwork took one, maybe two extra 45 min trips, each way to the dealership. In the end I got a good vehicle, that I will refinance at my local credit union to get a better rate.
Merchants has good people working in a very specific system. The dealer fees were more than most dealers I’ve seen and when I picked up the van I didn’... Read More DealerRater - Aug 4, 2024
I bought a Mercedes! I highly recommend working with Peter. He was so knowable about the vehicle and all questions that I had concerning finance, trade in, and insurance. Overall it was the best buying experience I have ever had and it was quick! Being prepared with the accurate information on my end made it a quick transition.. For all your vehicle needs please see Peter.. You won't be disappointed Thanks again!
Went in and checked out some vans and found a good fit for my business. See Ron at merchants and he will help you out.
Love my van, appreciate the delivery. Would have given 5 stars but unfortunately it was supposed to be fully gone thru and the driver sun visor is seized and can not be used at all. The tiny dingreported to me that could not be found turns out to be a large dent scrape thru the paint on top of the roof.
Great purchase my 2022 Sprinter is like new, My sales person Bill Murray was the best, I will be purchasing again and hopefully can get Mr. Murray again. C. Smoke
I very happy with the service and my new car thank you so very much love it
The process was so quick and easy! Everything was done by the time I went to the dealership and I basically signed and drove off the lot!
Steve Francour was highly professional, bare bones honest and extremely helpful. he was 100% responsive and attended to all my needs. Thank you Steve.
Richard was very welcoming from the moment we walked in. Explained every step in easy to understand detail. The whole team was also supportive in our purchase. Even with the late arrival it didn't feel rushed to go home or make a decision. Thank you Richard and the Merchants Team!
Very unhappy. so many problems with the car and told i was out of luck when i tried to address
Prompt and pleasant meet and greet Decently priced and excellent conditioned cars. Salesman was laid back, yet informative and handled all of my questions and made the sale easy and quick.
Just purchased a 2023 Ram Pro Master from Jeff at Merchants Auto. He was very responsive, and everything went smoothly.
Always a great experience when I got to merchants. Exceptional service on my car in a timely manner.
Very helpful and great to work with. Answered all my my questions in a very timely manner
Bob was so so so nice and helpful! My mom came in after me and I told her to go to bob!
The salesman was very nice and walked us through everything and the process was very smooth. The vehicle was almost perfect with some imperfections I wish were pointed out, but other than that I would definitely go again.
Robert was so amazing and helpful, we definitely appreciate everything he did for us and helped us out with!
Had a pain free experience with a more than satisfactory outcome. Great people, great deals.
I appreciated straight answers with no typical used car salesman xx. Refreshing way to shop
This dealership was efficient and made purchasing a new car very easy. I would purchase from here again
