Customer Testimonials

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Google Jul 11, 2020
 

I can't say enough good things about Merchants! I had the pleasure of working with Gene C. He went above and beyond to make sure I left with exactly what I was looking for. He was so kind and easy to talk to. I am definitely a MERCHANTS FOR LIFE CUSTOMER!!

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Google Jul 10, 2020
 

Absolutely amazing place!!! I will always be returning to this wonderful dealership. I was in a tough spot with no car in a day I was in the nicest car I ever owned and this truly amazing guy named Matt duval picked me up to bring me to the dealership. Go see him for perfect service 10/10 thanks joe h!

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DealerRater Jul 7, 2020
 

The moment I had pulled into Merchants Gene was standing outside, from the moment he came up to us, he was very respectful of what I wanted and super nice. The whole dealership was nice and always made sure I was happy at all times!

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Google Jul 6, 2020
 

Gene was amazing!

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Yelp Jul 4, 2020
 

My family has purchased all of our cars at Merchants for the past decade and every experience has been a positive one.  This latest one however, with Richard Roy was WAY above and beyond what we expected.  I think most people walk into a dealership a little stressed and on edge, as was the case for us this time. We were "exploring" options to try to get out of a vehicle we still owed a fair amount of money on. Never did we expect that we would be driving off the lot with an upgraded vehicle and a payment $100 less ...

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Cars Jul 4, 2020
 

My family has purchased all of our cars at Merchants for the past decade and every experience has been a positive one. This latest one however, with Richard Roy was WAY above and beyond what we expected. I think most people walk into a dealership a little stressed and on edge, as was the case for us this time. We were "exploring" options to try to get out of a vehicle we still owed a fair amount of money on. Never did we expect that we would be driving off the lot with an upgraded vehicle and a payment $100 less ...

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DealerRater Jul 4, 2020
 

My family has purchased all of our cars at Merchants for the past decade and every experience has been a positive one. This latest one however, with Richard Roy was WAY above and beyond what we expected. I think most people walk into a dealership a little stressed and on edge, as was the case for us this time. We were "exploring" options to try to get out of a vehicle we still owed a fair amount of money on. Never did we expect that we would be driving off the lot with an upgraded vehicle and a payment $100 less ...

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Google Jul 3, 2020
 

I came to Merchants of Hooksett looking for something bigger than my Kia Rio. And I sure got it! I got a great 2018 Chevy Malibu and I'm so psyched to drive this car. Gene took great care of me. He was patient and worked some amazing magic to get me into a great deal that I could manage and feel confident with. Very very happy with my experience here and even more happy with Gene. Thank you Merchants. And thank you Gene! 10/10 will buy again!

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Yelp Jul 3, 2020
 

The short version of this review is, "Merchants Auto has been, was and will be my first goto when shopping for a vehicle" Atmosphere entering was very relaxed, no tension in the air, no loud younger generation music playing. We were introduced to Richard Roy, went to quiet table and just chatted a bit. Richard is a very laid back type of person that you can't help but to like. I showed him the print out from the web site of the vehicle that I was interested in and we talked about it. Richard went above and beyond and  ...

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Cars Jul 3, 2020
 

The short version of this review is, “Merchants Auto has been, was and will be my first goto when shopping for a vehicle” Atmosphere entering was very relaxed, no tension in the air, no loud younger generation music playing. We were introduced to Richard Roy, went to quiet table and just chatted a bit. Richard is a very laid back type of person that you can’t help but to like. I showed him the print out from the web site of the vehicle that I was interested in and we talked about it. Richard went above and beyond and ...

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DealerRater Jul 3, 2020
 

The short version of this review is, “Merchants Auto has been, was and will be my first goto when shopping for a vehicle” Atmosphere entering was very relaxed, no tension in the air, no loud younger generation music playing. We were introduced to Richard Roy, went to quiet table and just chatted a bit. Richard is a very laid back type of person that you can’t help but to like. I showed him the print out from the web site of the vehicle that I was interested in and we talked about it. Richard went above and beyond and ...

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Google Jul 2, 2020
 
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Google Jul 1, 2020
 

Scott Chavenelle was very professional and made my car buying experience quick and easy!!

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DealerRater Jun 30, 2020
 

Gene need get more then 5 stars. He went above and beyond what he should. He got me into what i need. He give me a tip to save on insurance. He is not a pushy guy.

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Google Jun 29, 2020
 

My husband and I purchased our second car Gene C was very helpful And worked very hard to get us the best deal and he did it! Couldn’t thank him enough. No pressure what so ever. I will always go to Merchants auto and ask for Gene C. Couldn’t ask for the best experience.

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Google Jun 29, 2020
 

Scott was amazing to work with. Him and Brian were able to help me out and find me the right deal in the perfect car. The team at Merchant's auto was more than accommodating. I highly recommend Scott. He is a great sales man and an even better guy.

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Google Jun 29, 2020
 

My wife and i had a great experience at Merchants, we dealt with Scott aka Chevy! He worked his magic to get us into the car we really wanted, He and the owner went above and beyond. Our second time there and no disappointments. Highly recommend!!

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DealerRater Jun 28, 2020
 

Steven Francoeur vas very kind and treated me as so . The dealership was very helpful and made sure I was very happy with my Choice and purchase I’m Happy with the loan and the car and will do future business with this dealership thank you

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DealerRater Jun 28, 2020
 

My wife Jenn and I had a wonderful experience with Scott a.k.a Chevy! He went above and beyond to get us into the car we wanted. This was our second time here and they do not disappoint!! Highly recommend, we told them over the phone we didn’t want to be there a long time, gave them some information and they had us in and out in no time.

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Google Jun 23, 2020
 

I had a wonderful experience with Gene C purchasing my car .He was not high pressure and went out of his way to help me stay with in my budget. Thanks Gene. If your looking for a new vehicle you must ask for Gene he's awesome !!

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DealerRater Jun 22, 2020
 

I am very happy with my purchase from merchants auto. I have been buying car from Joe for a long time now. He really cares about the customers and their needs. Thanks for another great experience. I’m going to enjoy my Subaru. Paul

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Google Jun 21, 2020
 

Had an amazing experience with Gene! He made the process go so smoothly and was helpful with any questions we had! Would definitely go back there for any car needs!

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DealerRater Jun 21, 2020
 

I can’t tell you how much I appreciate the staff at Merchants. They are incredible people who work together together to make things happen.

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DealerRater Jun 21, 2020
 

I am extremely satisfied with the customer service I received shopping at Merchants. Joe was more than patient with us and even helped us out on his day off. He did his best to keep my kiddos occupied and get us in and out as quickly as possible. I love the benefits of buying from Merchants and would definitely purchase another vehicle from them. Once we were ready to sign paperwork we worked with Tim (I believe was his name) he was more than amazing and helped us save money and once again kept my kids occupied! I am thrilled ...

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Cars Jun 21, 2020
 

Where do I begin, my salesman Kevin was great , he’s friendly polite and knowledgeable. Then there Scott. He is determined to help. My car broke down and repairers were not workings o decide to try to purchase a reliable vehicle. .can I just tell you Scott and the finance team worked all day Friday to put me I a vehicle. They did not just pick any vehicle that would work financially they picked a vehicle I wouldn be happy with. And by the close of business Friday I was driving my beautiful new car. ISO if anyone is looking ...

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DealerRater Jun 20, 2020
 

If I could give a higher review than a five star I would...Gene was absolutely the most amazing salesman I’ve ever dealt with he knew I was very anxious and had a lot of anxiety about buying a new vehicle and he made it so seamless and easy. If you’re ever in the market for a new vehicle I would highly suggest that you go see Gene at merchants auto because it was the best experience I’ve ever had everyone there is so nice and they truly make you feel like family. I will never go ...

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Google Jun 16, 2020
 

Great comfortable atmosphere gene was amazing he worked with me his team worked hard to get me into the car i wanted couldnt be happier

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Google Jun 13, 2020
 

I want to thank Steve Francoeur and Scott Rienert for saving us money on a newer vehicle and on car insurance you guys are the best!!! They went above and beyond and making sure we were comfortable !!! Thanks again Steve and Scott you guys are number one!!! I,m very happy as this is my 3rd car i have bought from them!!!!

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Google Jun 13, 2020
 
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DealerRater Jun 12, 2020
 

I had doubts of getting any approval with my bad credit. As soon as I walked in Kevin greeted me immediately and asked what I was looking for and price range, within 20 minutes I was driving my dream car and fell in love immediately. I spent a total of 2 hours tops and was given an approval in my price range quickly! Thank you Kevin and Scott for helping me get my beautiful Nissan Versa!

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Yelp Jun 11, 2020
 

I went in to buy a new car. I starting having an anxiety attack. Lisa calmed me down and walked me through everything step by step and made it easy for me and i greatly appreciate everything and i love my new car

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Google Jun 7, 2020
 

I had a great experience here. They worked with me, to help me get into the car I wanted!!

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Google Jun 4, 2020
 

Walked in at 10 am. Brian S. was able to approve financing, have us test drive the car, finalize all the paperwork (Gordon helped too), brought us to service and schedule my free oil change (Mark gave me a reminder card), had the car cleaned and us out the door before noon!!!!! Definitely ask for Brian. I can’t believe the magic he worked to get us a vehicle. Thank you very much!!!!!5/30/2020A year later my car was having trouble. I had AAA tow it in on a Saturday. I called and asked Chris in service if he could possibly ...

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Yelp May 31, 2020
 

Love my new car they treated me very well and deferentially will go back.

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DealerRater May 26, 2020
 

Had a swella della experience thanks to Steve! Bought a great Honda Civic! Love the car! Thanks so much Steve!! I would definitely recommend Merchants Auto and Steve Francouer!

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DealerRater May 24, 2020
 

I had a great experience with Steve Francoeur & all of the Merchants staff. I had my 2 & 3 year old boys with me. Each & every employee was kind & engaged with them, making the experience very positive & smooth not only for me but them.

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Cars May 20, 2020
 

Kevin was friendly, knowledgeable, and extremely helpful in my car buying experience. I was very happy with both he car and the service. I would highly recommend Merchant's Auto to anyone looking for a great car at a good price with super service.

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Google May 15, 2020
 

I have purchase 3 vehicles now from Merchants. All I have to say is they are amazing! I used the delivery this time due to the pandemic. Tim the sales manager was amazing and they delivered my new SUV to me while I was at work as I couldn’t get to the dealership while they were open. The driver sanitized the vehicle and keys before they handed the keys over. All the papers I needed to sign were labeled it took all of 7 minutes. They even contacted my insurance to have the new vehicle added on. I am glad to ...

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Google May 11, 2020
 

I traded in a car and bought one from Merchants on Saturday and it was the best car buying experience of my life. They have taken every precaution necessary for Covid-19 and found a way to improve the car buying experience out it. They have attached a lockbox to each car with the keys to that car in it. They then give you a key that opens every lockbox and you take a test drive by yourself in any car you want. My daughter and I took two hours and drove multiple different cars. We even pulled two right next ...

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Google May 5, 2020
 

This is how car buying should be!!! The most hassle free, comfortable, car buying experience! Thank you Tim!! Over the moon with my 2019 Ford Ecosport!!!

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