Customer Testimonials

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Google Jan 20, 2021

I was honestly dreading every part of having to try and purchase a car today. But after a couple minutes Toby showed me that this would be like no other experience. Thank you for all your help today! You kept things entertaining!

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Google Jan 19, 2021
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Google Jan 19, 2021

Honestly thought this would be a bad experience due to the shear size of this place. They had a car I wanted though so I gave it a shot. Pleasantly surprised! It was a painless process and they were very responsive with texts, calls and emails. I'd do business there again.

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Google Jan 18, 2021

As a first time buyer I was a little overwhelmed with the whole financing process, but Toby helped me out a lot and pointed out cars that he thought would be best for me. Cars that would be the right size for me, cars that were more affordable. And even though Toby was busy with other customers and was always juggling multiple things at the same time he was amazing and helpful throughout the whole experience. 10/10 would recommend

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Google Jan 16, 2021

I had a fantastic experience with merchant auto. The man who worked with me Toby Peña got me the car I wanted and did a fantastic job working with me. My car getting all cleaned to bring him and I couldn’t be much happier.

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Google Jan 15, 2021

Toby made everything easy to understand. I was nervous coming in but that disappeared almost instantly after walking in. Very attentive to my needs and wants in a vehicle.

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Google Jan 12, 2021

Toby Peña assisted me in purchasing a 2013 VW Passat SE right before Christmas, and I am very happy with the service he provided. We discussed my priorities immediately upon meeting. It’s clear when someone in sales is really listening to you, and it’s clear when a salesperson is only giving the appearance of listening. Toby was listening. The vehicle I ended up buying was at a slightly higher price point than the one for which I had originally budgeted. However, as I had stated that safety for our teen driver was of top importance, he showed me ...

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DealerRater Jan 11, 2021

These guys were great. They responded quickly to all our emails and text messages. They went above and beyond finding a good car for my son in his price range. I was in and out of the dealership in little over an hour. The Salesman Rich was great and Marcus was amazing.

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Google Jan 11, 2021

Merchants was great. I worked with Toby Peña who made everything very easy. He was very knowledgeable and wasn't pushy. I recommend buying your next truck from here. Amazing staff and huge selection of trucks with super great selection and prices.

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Google Jan 10, 2021
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Google Jan 9, 2021

I received this car threw some of their programs. Thank you so much!Awesome guy to deal with go see Joe Hodgson!

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Google Jan 8, 2021

Toby Pena made the experience what it should be to buy a vehicle. No hassle, no pressure! This is my 5th vehicle I have purchased here and would not buy a car anywhere else!

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Google Jan 4, 2021

Lisa was very helpful through the whole process. Test drove 3 different cars until I found the right one. She was patient and even stayed after close to make sure all was taken care of. Thank you Lisa and Merchants!

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DealerRater Jan 4, 2021

Hands down the best experience I have ever had at a car dealership. I came in already disheveled from my encounter from Auto Fair the day before and Richard Roy came to save the day. Even with no cosigner, a small trade in, and some money down, I was able to leave the lot with the car I came to look at, I could not have done it without Richards excellent sense of humor and overall incredible personality. Thank you again Merchants Auto and Richard for making my 2021 !!

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Google Jan 4, 2021

Just bought a truck from Merchants, Toby was very patient, professional and worked hard to get me in to it. Overall an amazing experience.

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Google Jan 2, 2021

I went here and purchased a Nissan Rogue from Richard Roy. From start to finish he made the process very easy and smooth. Would highly recommend this dealership along with seeing this sales person if your looking for a great experience! Thanks again for everything 🙂

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Google Jan 2, 2021

I’m so happy with my experience at Merchants Auto! This is our second car we have purchased from them and the sales associate Toby! They are so accommodating and work with you to get the car you want! I will be recommending Merchants Auto to everyone I know. Ask for Toby! 10/10!

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Google Dec 31, 2020

Toby was awesome to work with. He knew what to fit me and figured out how to stay within my budget. Thank you toby.

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Google Dec 31, 2020

By for one of the easiest places to buy a car all around great environment the staff is amazing the cars are amazing and if it wasn’t for Richard helping me and Lainey we wouldn’t have walked out with two cars so I want to thank everyone and then I wanna thank Richard for helping us wish you guys the best New Year’s plus They helped us save on car insurance

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Google Dec 30, 2020

Had an awesome experience at merchants. Toby was very helpful and a great guy. He did everything he could to make sure I walked out a happy customer. I highly recommend merchants and would suggest asking for Toby for the best experience.

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Google Dec 30, 2020

Purchased our new vehicle last night from Merchants. Gene went above and beyond, he is very knowledgeable and trustworthy. I generally avoid salespeople because they make it obvious they’re trying to profit, but Gene is the exception. Highly recommend his services picking a car. The whole experience was pleasant and smooth.

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Google Dec 29, 2020

Merchants auto did me well today I didn't think I would get approved but I did with no credit at all got me in the truck I wanted. Thanks again Toby Pena..

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Google Dec 28, 2020
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Google Dec 28, 2020

Eric Huffman was a delight- great salesman, very good humored. He got me and my roommate in and out with two cars within 3 hours after struggling with Carvana for many weeks. I was dreading going to a traditional dealership (some of my nightmares revolve around AutoFair), but it was a totally different vibe here. I was pleasantly surprised! My beautiful car is still running great. I love it. I am a happy camper.

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Google Dec 26, 2020

My husband and I were looking to purchase a more reliable and economical vehicle for my father. Our salesman,Toby Peña, was very pleasant and understanding. Making it a smooth process in finding the right one.

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Google Dec 25, 2020

I had a great experience at Merchants Auto! I was very nervous about buying a vehicle! My salesman, Kevin Williams, helped me get a month payment that worked for me and insurance. Thank you.

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DealerRater Dec 25, 2020

I had a great experience at Merchants Auto! I was very nervous about buying a vehicle! My salesman, Kevin Williams, helped me get a month payment that worked for me and insurance. Thank you

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Cars Dec 25, 2020

I had a great experience at Merchants Auto! I was very nervous about buying a vehicle! My salesman, Kevin Williams, helped me get a month payment that worked for me and insurance. Thank you.

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Google Dec 24, 2020

I was able to purchase my first car here and I love it!! All thanks to Toby who made it easy. My parents were able to tell him what we were looking for and he got the car right away. All you spanish speakers ask for Toby Peña he speaks spanish and he makes finding a car 10x easier.

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Google Dec 23, 2020

Great experience love merchants auto!

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Google Dec 23, 2020

Thank you merchants and Richard Roy for helping Me purchase this!

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Google Dec 22, 2020

Thanks Tim for being an amazing sales man and giving me and my husband the best vehicle we could ask for. We love our 2019 Jeep Cherokee

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Google Dec 22, 2020

Toby Peña did a great job explaining the process and finding me the car I wanted. The company have a very clean office and everyone was very friendly, this is a great place to buy a car.

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Google Dec 21, 2020

Tim has been AMAZING! In helping me and my husband find our dream car! Thank you sooo much!

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Google Dec 21, 2020

Had a wonderful experience, A big thank you to Toby for getting me into something I love!

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Google Dec 21, 2020

I bought an Acura MDX from Michael Duval on 12/20/20, this is the 2nd vehicle I have purchased through Merchants and both times I was treated nothing less than perfect! Merchants will go out of their way to make sure their customers are satisfied and taken care of. My original salesman had retired so dealing with Michael was new but there was no difference. Same respect, same determination, same everything! I have referred over 10 people here since 2010 and will continue to do so! Thank you Michael and everyone at Merchants.

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Google Dec 19, 2020

This was a great experience, Toby was very helpful!

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Google Dec 14, 2020

Toby is a great associate. Had a wonderful experience with my first car purchase!

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Google Dec 14, 2020

Great experience and service. Worked with Toby and he was great.

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DealerRater Dec 13, 2020

I just bought my second vehicle from merchants auto in hooksett. Eric Huffman was fantastic and made sure I was 100% satisfied. The approval process can be stressful for some and Eric along with Brian from finance made it painless. Everyone at merchants is fantastic at their job and I highly recommend them.

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