Customer Testimonials
I got the truck I wanted. Mark was easy to work with. He was quick and explained the process and was patient as I test drove several trucks. I would recommend calling Mark.
I loved being able to go online, choose the vehicles I was interested in, fill out the credit app and received a call Merchants, our salesman. Within 15 minutes of filling out the app to schedule a test drive. It saves the pressure of going directly to the dealer and being pressured into something that I didn't want! This process was wonderful.! I would recommend online shopping for anyone and Mark was extremely helpful!! He was pleasant and quick. In the world of no time.. I was in and out. Thank you again Mark
This is the 3rd car I have purchased from Merchants. Gene Cocchiarella was awesome, he didn't put any pressure on my wife and I when we arrived to just get a feel for purchasing a truck. He was very down to earth and very professional. He did a great job listening to our needs and being apart of our team to come up with something that will fit in our budget. We felt very comfortable dealing with him and Merchants. I will never buy a car from any other dealer because of the professionalism this staff has proven time and time again. When it was time to go into finance we sat with Gordon Lewis. He was also very professional and friendly. These guys stayed well past closing time to make sure we felt comfortable with our decision and to answer all of our questions. Thank you very much Gene and Gordon Merchants is lucky to have you guys.
This was our first experience here at Merchants, and it was fantastic. Customer service that we received for Harold and Scott was top notch.. Will definately recommend and will do all future business here, Thank you!
Didn't buy a car, BUT The staff was awesome. I met Marcus in the parking lot who wasn't pushy at all. He asked if I wanted to test drive a car I came in about he came along for the ride. He was quiet, didn't try to sell me the car, just told me to see how I liked it. Once we got back he started working on some number for me and sent me over to Marc who was one of the managers. Marc was extremely helpful after I told him about my payment options he worked really hard to figure out what made sense for me. The car I was looking at ended up out of my price range but he found one that was in my price range. I simply was interested I. The car, but I would certainly consider them for a future purchase.
Richard Roy has given me excellent service and made me a customer for life! Richard found the perfect car for my needs. He stayed in constant contact with me throughout the process of purchasing the car, so that I knew exactly what information was needed and when the car was ready. I am very appreciative of Richard really having LISTENED to what my needs were and not having wasted my time by showing me cars that were of no interest to me. Other dealerships did NOT listen to what I needed, so I'm glad to have found a dealership with a salesperson who does listen to the customer's needs. Thanks, Richard, for making my experience with Merchants Automotive a great one!
Nick the salesman was great and did everything to get me in a new vehicle.
I dealt with Marc Chartrand and he was very helpful. Very personable and helped me through my purchase. The dealership as a whole was very polite. Mark helped me setup my first free oil change while the vehicle was getting cleaned. The whole experience was great and I will be going back for my next vehicle and service.
I went in on a Monday afternoon and was kindly greeted by Rodney. I had to return on Wednesday after multiple calls with silly questions from myself. Rodney was beyond helpful and informative. We got me into my new vehicle that day. I was thoroughly impressed with the professionalism shown by him and all the others at the dealership. I would highly recommend anyone to Merchants Auto. And I would highly recommend anyone to go see Rodney!!
I came to Merchants Auto a few days ago just to peek around at something a little newer. I was just recently promoted at my work, but the car I was driving was unreliable. Ryan Spada took care of me, he truly went above and beyond for me! I drove off the lot in a new Toyota Corolla that day! Words can't thank Ryan and the rest of the crew here at Merchants enough. Truly outstanding customer service, you really know how to treat customers like actual people. My birthday was a few days prior and anyone who came to talk about the deal with Ryan or I noticed and wished me a happy birthday! I'll never shop anywhere else again. Thank you, Ryan and the rest of the crew here at Merchants!
Had a great experience! Make sure you go and see Nick Pichette! He's the man. Got me the car I wanted for the price I needed. Has followed up a couple of times now to make sure everything went great! I would highly recommend nick and merchants.
Been driving the Nissan Scott picked out for me and its definitely an excellent car. Mark Chartrand took good care of me and both worked extremely hard to keep me BELOW my budget! Also the warranty is probably the best value I have seen with any dealership on a pre-owned car. I will be back!
After many years with my sporty little Honda Civic coupe, I knew it was time to trade in and upgrade to something larger and with dependable all wheel drive. After weeks of searching for a GMC Terrain that I thought I really wanted, Merchants Auto had THE BEST selection. I spontaneously drove up after work to test drive a few. My sales rep, Ryan Laliberte pulled out a couple of Terrains for me to drive around. I was oddly unsatified. He knew this vehicle wasn't quite my style. I wanted all of the bells and whistles (premium sound, gps navigation, leather heated seats, automatic trunk lift, a quick engine and of course something sharp looking.) Ryan immediately requested I test drive a fully loaded Nissan Rogue with all of the options on my wish list. This a porty, quick, luxurious all wheel drive SUV with Bose sound system and a user friendly Bluetooth and navigation system was exactly what I needed. Within a couple of hours, with no expectations of getting rid of my sporty little coupe, I drove out of the merchants parking lot with a huge smile and a New To Me vehicle which had everything on my wish list. (Plus free car washes for the life of the vehicle)! Thank you for your time and patience Ryan!
We met Ryan Laliberte in the parking lot upon our arrival. We told him we were looking for an SUV, leaning towards a Jeep, that could be towed behind a motor home. He was very helpful showing us Jeeps available. The second Jeep he showed us was exactly what we were looking for. He was very helpful pointing out features of the car and putting through the paperwork finding us the best finance rate. We ended up driving our new Jeep Cherokee Limited home that very day. We were very pleased with our experience with Ryan and Merchants Auto.
It was a good visit. Very friendly and helpful.
I bought a Nissan Versa on July 6, Gene did everything in his power to get my payment down to what I could afford. I am very happy and so thankful I had his help. I recommend him to anyone who needs help buying a car.
I had the best experience buying a truck from Richard Roy! He went above and beyond with customer satisfaction being his main concern. He made it personal in his approach to customer satisfaction developing a relation ship with his customers in very professional manner. He was genuinely proud of the work he does and the company he works for Merchants auto group. He even took time on his day off to complete the transaction to make sure it all went of without a hitch. I am also very impressed with the dealership and how they stand behind there customers from the very beginning and for a long time after the sale. I could not be happier with my purchase and the experience of dealing with Richard Roy and the Merchants Auto group team. Tom Davis
didnt expect to buy a new vehicle saturday, went in just to look and browse/see what was available. mark chartrand was very helpful and knew what vehicles would be in my budget and my interest. very helpful and personable guy. will definitely go back to buy another vehicle from him/merchants auto. they have a great service program as well, they take care of their customers.
My salesman Ryan Spada was awesome from the moment I walked in. He was very knowledgeable, and made it very easy making a decision.
Richard was friendly and made the car buying process easier. This was by far my best experience buying a car. If your looking for a great person to speak with I recommend him
I was in desperate need of a used car after wrecking my vehicle. Marc, the salesperson, helped me get the financing to purchase a car. I am very appreciative of what he did for me.
We were looking for a mid size suv there was a good selection of different styles and makes to chose from. Ryan Spada was extremely patient and helpful He was not pushy and he answered all of my questions
Fast Fair and Dependable! Ryan S. is the best! Bought MANY trucks in my time. Have never been through the process faster. No need to go anywhere else Paul
