I went here convinced I was just going to look, as I was in a very tight bind financially but equally desperate. Bob greeted me with a smile and whisked me away to his desk where he worked hard to get me a fantastic deal on a solid car - and he succeeded. No cash down, affordable, reliable. The relief I feel is only surpassed by my gratitude. Bob was also one of the most pleasant salespeople I’ve ever met, and his kindness was genuine. Thank you for helping me, Bob.

A Truly Pleasant and Honest Car-Buying Experience I was feeling really upset this morning because of a dealership that kept changing the price, but then I happened to find a car that caught my eye on a website. Then I made an appointment at Merchants Auto for a test drive. At first, the place looked a bit quiet, and I wasn’t sure what to expect. But from the moment I walked in, I was impressed by how friendly, professional, and proactive everyone was. There was about a $3,000 difference between the price I saw online and the one initially quoted at the dealership. I mentioned this and also showed them an offer I had received from another dealership the day before. I told them that if they could match that deal, I’d sign right away. They worked hard for nearly an hour — checking different options, running numbers — and finally made it happen. I signed the paperwork and made the down payment on the spot. Even better, the finance rate they offered was about half of what another Boston-area dealership had quoted me, which helped offset that $3,000 difference. What impressed me most was that the price we agreed on during negotiation was exactly the same when it came time to sign the papers — no hidden fees, no surprises. It was a bit of a drive to get there, but it was absolutely worth it. I’m genuinely happy with my purchase and the entire experience. Highly recommended — I’ll definitely come back here when it’s time to replace my wife’s car!

The deal was easy to make, went quickly when it was time to sign papers. I reached out for copies of certain documents and they were sent immediately. Best case shopping experience I’ve had in a long time

Deceptive dealership. I was quoted 899 dealer fees that came in at 1072. Told I wouldn’t pay taxes because it was an out of state purchase but they had taxes in the quote. They told me it was because of the bank. Santander Consumer is the bank. Google them. Never received the inspection on the vehicle. The direct line I was given for the sales person went to a different dealer. Beware, they seem shady

Sold us a vehicle for our CHILD that needs a new engine within 5 months of the purchase. They refuse to acknowledge that the car had issues when it was purchased even though the check engine light that they fixed at time of purchase relates exactly to the cause of the engine failure. They lied to us and told us it was just a censor replacement code. I called and asked for the codes and then had my current mechanic look them up and he confirmed the issue existed at time of purchase. Merchants refused to help in any way--they will not take the car back, they will not allow a trade in for something that does run, and they refuse to even give any sort of discount to help replace the engine. I didn't buy the extended warranty; the car had only 83k miles on it and a 2018. I also looked up the extended warranty company reviews when it was offered, and there were so many saying it was a scam, therefore, it didn't seem like a good purchase. A good business would HELP customers. I was helping my stepson buy a car, and they knowingly sold us a car with a bad engine. The fact that they are ok doing that to a child is beyond unethical and wrong.

I have had several transactions with this company. The model is great but the execution is awful. There has never been a perfect result. I am ALWAYS chasing them down for something. Once I submit payment everyone disappears. I am the fleet manager of a company in New England and this could be such a great partnership but they do everything in their power to sabotage every deal I have ever made. From cars showing up damaged to showing up without license plates it is always a crap show. And I can never get the sales people on the phone. Mike is gone now so maybe Zach inherited a mess but on the latest transaction,the car was paid for on 11/6 the car was delivered with a huge dent in the door on 12/4 after I sent several emails, etc..Now it has sat in the parking lot for a week because Merchants cannot get their act together to pick it up to repair it. Meanwhile I have a sales person at our company who has nothing to drive since mid-November. I add several vehicles every year, I have also utilized the Guarantee-Buy program on several occassions--since Merchants is literally in my backyard. I will reach out to their competitors--I don't care if they are located on the other side of the country--it has to be better than this!

Damien was nothing short of fantastic, he kept it real and got me the best deal possible!

His courtesy very helpful. Iam happy with his service and attention ..I will recommend him

Was easy to work with and was able to make a deal quickly. Was knowledgeable with the vans we were buying

Damian was extremely helpful in getting me into the car I wanted for the price I could do. He was very friendly and diligent in his operations. I will be recommending him to all my friends. Thank you for a great experience.

So I traded in a 2020 Tacoma mint. We got an explorer. Has nothing but a nightmare. Mike Duval said he would fix a seat that was showing the metal and nothing no call back. I had to call back and rip sales guy a new one. Still not fixed. They only fixed some rust I noticed which guy said it’s sold as is. Lesson learned here. Stay clear of Mike Duval and of merchants. Not cool at all.

Damian was incredibly helpful in my search for a new-to-me vehicle! Give that man a raise!

He was super kind and helpful. It was nice to talk with a genuine guy

Asked for round about quote for my SUV they didn’t want to do that since my car would be worth more. Drove 45 minutes to dealership. manager came out told me he couldn’t even come close to what I wanted. He didn’t want to waste my time. I left discovered they still had my registration. Never called me to let me know they still had it. Had to drove all the way back to get it. I asked salesman why didn’t you call me? He said he didn’t know!! Wasted 2.5 hours of my time.

this dealership is set up so well for anyone especially people on the younger side that are still learning everything.