A Message From Merchants Auto
When you connect with us here at Merchants Auto to buy a vehicle or to have one serviced, you can always rest assured that your health and safety is our top priority.
Running a clean, disciplined dealership has always been our mission, and that’s more important than ever as we all continue to navigate the challenges surrounding COVID-19. Our cleaning crews have added even more rigorous cleaning procedures to ensure a healthy environment in all departments and service lanes.
We will continue to adhere to the latest guidance from medical professionals, the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). We will continually respond and adjust our protocols and actions as needed based on the published advisories of public health authorities.
While your car is in for service, our valets, advisors, technicians, and detail shops are also taking precautions and following health and safety best practices. For example, technicians wear gloves while servicing your vehicle and wipe down all surfaces after the service has been performed.
We are also committed to taking care of our employees and providing them with the latest guidance and information so they can keep themselves and their families safe. We encourage team members who don’t feel well to stay home, and we ask our teams to travel only if it’s business critical.
Additionally, and out of caution, we’ve temporarily instructed our team to welcome our guests with a friendly greeting but refrain from handshakes. Masks are also required for our employees for the protection of themselves and others.
And as mentioned above, if you are in the market for a pre-owned vehicle and prefer to handle your purchase from the comfort of your home, you can do so safely and efficiently with our online buying platform. Shopping from your home has never been easier, and our Sales Consultants are just a phone call away to assist you with all of your car buying needs. If you prefer to meet an associate at your home or office for a test drive, we can also accommodate this request.
If you have any questions, please do not hesitate to reach out to any of our team members. Thank you for your business and your trust in Merchants Auto.
Vice President & General Manager